Cobb Cycling: Excellent customer service

I just wanted to quickly post about how awesome the customer service is at Cobb Cycling. I called them this week to see how I could go about returning my Cobb V-Flow saddle (I trialed it for several weeks before switching over to the ISM Adamo Racing saddle a couple weeks ago) and was fully expecting to have to argue a little with the customer service rep who picked up in order to return the saddle for a refund.

But that was not the case. I called Cobb Cycling, Ginger Cobb(!) picked up the phone, we chatted about the V-Flow saddle and my many adjustment attempts, and I let her know that I had decided to go with the ISM Adamo saddle instead. She was very understanding and talked me through the process of returning the Cobb saddle for a full refund and that was that! A very pleasant customer experience overall.

So although the Cobb V-Flow saddle was not for me, I would highly recommend Cobb products to anyone who is looking for superior quality and a company that stands firmly behind their products. They have a 180 day comfort guarantee and I can attest to their hassle free handling of returns.

WARRANTY - 180 DAY COMFORT GUARANTEE
All Cobb Cycling seats come with a no questions asked, hassle free, 180 day comfort guarantee and a 1 year manufacturer’s warranty against defects. After you receive the saddle and ride it, really give it a fair test for several rides. These seats may feel harder at first but they will quickly break in. If you don’t like it, return the seat. All we ask is that you keep the tool set and the tape measure to help you fit your next seat choice. Cobb Cycling wants you to enjoy bike riding and good seat position and comfort are essential.